The definition of a strong GCC has changed. Does yours still measure up?
The GCC mandate is being rewritten, and the gap between the centres that adapt and the rest is widening by the quarter. This assessment resets your position against the new bar, and maps the shortest route to closing it.
- Cost centre Intelligence Hubs
- Running tickets Running agentic AI
- Executing tasks Owning outcomes
- Following strategy Shaping it
What forward-looking GCCs are already doing
The centres setting the pace have moved from delivering work to owning outcomes, and AI is where that shift shows first. Across the enterprises that run GCCs, it has already moved from pilot to production. These numbers show how far.
of centres run AI agents in production today, not as pilots but as live operations.
plan to run and execute AI right now, moving from proof-of-concept to sandboxed production.
of 2024 digital service deals were AI-led, reshaping how the service itself is bought and delivered.
The centres pulling ahead have stopped debating whether to adopt AI. They are deciding what to run with it.
The assessment meets your centre where it is
The logic adjusts to your starting point, so the questions and the report speak to your reality rather than a generic template.
You already run a GCC
Benchmark against the centres setting the pace, and see which gaps are worth closing first.
You are planning one
Get the early design decisions right, before they become expensive to unwind.
You are still exploring
Weigh the model, the economics, and the AI shift before you commit capital.
What the assessment gives you
A clear read on where you stand, why it matters, and what to do next.
gcc maturity score
A clear read on where your center stands across the capabilities that matter most.
strategic insights
The specific gaps holding your center back, benchmarked against forward-looking peers.
action roadmap
A prioritized set of moves, sequenced for impact rather than a generic checklist.
The perspective this assessment is built on
Systems Plus has spent close to four decades inside the outsourcing model, through every shift in how global work gets built, run, and valued.
Over the past decade that experience has concentrated into a dedicated GCC practice, standing up centres that begin lean, prove their worth early, and grow into owners of real outcomes.
That vantage point is what this assessment draws on. Its questions, its benchmarks, and its maturity model reflect what we have watched separate the centres that pull ahead from the ones that stall.
years in the outsourcing model
GCCs delivered end-to-end
average cost reduction across engagements
countries served
specialists on the team
technologies in practice